Our quality

Each of our offices is registered with the Care Quality Commission (CQC), the independent body that regulates care provided in England by the NHS, local authorities, private companies and by voluntary organisations.

The CQC carries out regular and rigorous inspections of care providers and the outcomes of its inspections are shaped by priorities that include:

• making sure that care is centred on people's needs
• making sure that their care protects people's rights
• acting swiftly to eliminate poor quality care
• promoting high quality care.

The CQC currently rates the services delivered from our offices  as 'good' (two stars) or 'excellent' (three stars). (Currently still awaiting one rating)

You can view and download the latest CQC inspection reports on our offices here.

To find out more about how Custom Care can support you with home care and personal assistance in your home and community, please contact us.